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Modern Outage Management System
Modern Outage Management System (OMS) for electricity distribution companies — enabling faster detection, smarter response, and rapid restoration of power outages.
Project Overview
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A modern digital platform for managing power outages
The Kesinti Yönetim Sistemi (KYS / Outage Management System) is a comprehensive web-based platform developed for electricity distribution companies in Turkey. It helps control center operators and field teams quickly detect, analyze, manage, and resolve both planned and unplanned power outages across the Turkish electricity grid.The system integrates with SCADA, GIS, and customer information systems to deliver real-time visibility, intelligent incident management, and coordinated restoration efforts — ultimately reducing outage duration and improving service reliability for millions of customers.
Key Screens
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Project Problem
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Slow and fragmented outage response in Turkey’s distribution network
Stakeholder Needs
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Modern and User-Friendly Platform
A single, unified system that is easy to use, making daily operations simpler and significantly increasing the productivity of control center and field teams.
Real-time Outage Detection
Immediate detection of power outages with full visibility across the entire electricity grid, so operators can see problems as soon as they occur.
Centralized Dashboard
One main dashboard to monitor all active outages, see which areas are affected, and understand the number of impacted customers at a glance.
Seamless System Integration
Easy connection with existing technical systems such as SCADA (grid monitoring), GIS (mapping), and customer information systems, so all data is in one place without manual entry.
Efficient Field Crew Management
Fast and organized tools for sending repair teams to the field, assigning tasks, and tracking their progress in real time.
Automated Customer Notifications
Automatic messages to customers informing them about the outage and providing a reliable Estimated Time of Restoration (ETR).
Advanced Reporting & Compliance
Powerful reporting tools to generate the necessary documents and analytics required by EPDK (Turkey’s energy regulatory authority) and to evaluate overall company performance.
Customer Needs
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Design Process
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RESEARCH
Competitor analysis and user interviews
Information Architectur
Restructuring data hierarchies to reduce time-to-insight
Wireframing
Low-fi sketches, information architecture, user flows
Custom Design System
Using a complete Design System and design tokens
UX/UI Design
Modern interface using a complete Design System and design tokens
Testing
Usability testing with real technicians and owners
Handoff
Design System documentation and token-based specifications
The Solution
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Real-time Outage Detection & Visualization
[01]Automatic detection of outages with clear GIS-based map visualization showing affected regions in Turkey, number of customers impacted, and outage severity.
Intelligent Incident Management
[02]Centralized outage tickets with automated creation, prioritization, and real-time status tracking from reporting to full restoration.
Seamless Field Team Coordination
[03]Easy dispatching of field crews, mobile access for technicians, and live progress updates directly from the field.
Customer Communication & Analytics
[04]Automated notifications with Estimated Time of Restoration (ETR) and a powerful analytics dashboard for outage duration, frequency, SAIDI/SAIFI metrics, and EPDK reporting.
Learning & Reflections
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Simple and Intuitive Interface for High-Pressure Control Rooms
Designing a simple and intuitive interface was crucial in the high-pressure environment of electricity control rooms. It greatly improved operator speed and reduced errors during outage management.
Real-Time Outage Detection with GIS Map Visualization
Implementing real-time outage detection combined with GIS map visualization dramatically improved response times compared to the previous manual processes.
Seamless Integration with SCADA, GIS, and Customer Systems
Strong integration with SCADA, GIS, and customer systems proved to be the backbone of the project. Accurate and automatic data flow was essential for building trust and adoption.
Effective Collaboration Tools Between Control Center and Field Teams
Creating smooth collaboration tools between the control center and field teams significantly reduced the overall duration of outages.
Prioritizing User Experience in Complex Utility Software
Even in complex utility software, putting user experience and simplicity first led to much higher adoption rates among operators and field staff.
Early Integration of Regulatory Reporting (EPDK) Requirements
Incorporating regulatory reporting requirements (EPDK) from the early stages of design helped the distribution company achieve compliance more efficiently and with less manual effort.
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